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Open Shifts & Swaps

Updated

Open shifts

An open shift is a shift with nobody assigned, posted for your team to request. Employees who can work it see it in the iPhone app and ask for it. You decide who gets it.

Posting an open shift

  • For a single shift, turn on Open Shift when you create or edit it
  • For a recurring pattern, turn on Post as Open Shifts to post every shift it creates

Only employees with an active pay rate for the shift's service can see and request it.

Reviewing requests

Open Open Shifts in the sidebar. A badge shows how many requests are waiting.

  1. Select an open shift to see who has requested it, and any note they added
  2. Click Approve & Assign to give them the shift, or Deny to turn the request down

When you approve a request, the employee is assigned to the shift. The employee sees the result in their iPhone app straight away.

Open shifts also appear on the Calendar and in schedules, with the number of pending requests on each.

What employees see

On iPhone, the Open Shifts tab has two lists:

  • Available: open shifts they can request. They tap Request, add an optional note to the manager and tap Submit
  • My Requests: shifts they've asked for, and whether each one was approved or denied

Shift swaps

When an assigned employee can't make a shift, you can find someone to cover it.

  1. Open the shift and click Find Swap Coverage next to the employee who needs cover
  2. Click Find Candidates
  3. Apple Intelligence looks at every eligible employee and ranks them by fit, hours already worked and reliability
  4. Click Assign next to the person you choose

Shift swap suggestions use Apple Intelligence and need the Pro or Business plan and a Mac that supports Apple Intelligence. You can always reassign a shift yourself by editing it.