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Apple Intelligence & Burnout Risk

Updated

Overview

Kwilio Scheduling uses Apple Intelligence to help with the slow parts of scheduling. It runs on your Mac with Apple's on-device models, so your team's data isn't sent to a server.

Requirements:

  • A Mac that supports Apple Intelligence, with Apple Intelligence turned on
  • The Pro or Business plan

AI features are marked Beta. Always check what they suggest before you rely on it.

Create a schedule from a description

  1. Open Schedules and click Create with AI
  2. Describe the schedule in plain English, for example: "Create a 2-week schedule starting next Monday with morning and evening shifts Monday through Friday". Tap an example to start from it
  3. Kwilio shows the services and employees it can use from your business
  4. Click Generate
  5. Review the shifts it creates, give the schedule a name and click Create Schedule

If the result isn't right, go back and make your description more specific.

Suggest the best person for a shift

When you're editing a shift, click Suggest Best Matches under Employee Assignment. Apple Intelligence ranks the employees who can work the shift, with the reason for each. Add the one you want.

Shift swap suggestions

When someone can't make a shift, click Find Swap Coverage. Apple Intelligence ranks every eligible employee by fit, hours and reliability. See Shift swaps.

Schedule insights

Open a schedule and click Generate Insights. You get a short summary of the schedule's coverage, up to three staffing gaps or risks, and up to three suggestions to improve it.

Burnout Risk

Burnout Risk shows who's working too much before it becomes a problem.

The list shows each employee with their recent hours, how many days in a row they've worked and how many shifts they have coming up. Select someone to get a workload assessment:

  • A risk level: Low, Moderate, High or Critical
  • A risk score out of 100
  • The factors behind it
  • Recommendations, such as giving them a day off

The assessment looks at:

  • Hours worked in the last 7 and 14 days
  • Overtime in the last 14 days
  • Consecutive days worked and days since their last day off
  • Shifts worked in the last 7 days and shifts in the next 7 days